1. What should I do if my product is defective?
If you have received a defective product, please send photos of the product, your order number, and a detailed explanation of the issue to [email protected]. Our team will handle your claim promptly.
2. When can I expect my delivery?
Delivery times are specified on our website, either on the product detail page or in our shipping policy. The delivery period starts the day after your order is placed and ends on the last day of the delivery timeframe. Orders placed on Fridays may be processed on the following Monday. If the last day falls on a weekend or a public holiday in the US, the next working day will be considered the final day. Once your order is shipped, you'll receive a confirmation email with tracking details.
3. Can I exchange a product?
We do not offer direct exchanges. You may return your product according to our cancellation policy and place a new order for the desired item.
4. How do I return an item?
To initiate a return, email us at [email protected] specifying the item you wish to return. Our customer service team will guide you through the return process and inform you about the necessary paperwork.
5. Why can't I add an item to my shopping cart?
If the "add to shopping cart" button is inactive, it could be due to the item being out of stock, your region not being selected (select your country in the top right corner), or the item not being available for sale in your region.
